1.- DERECHO DE ADMISIÓN

En el ejercicio del Derecho de Admisión, que tienen los titulares de los establecimientos de restauración, regulado en Decreto 86/2013 (artículos 47 y 49), en cualquier momento, se podrá expulsar del establecimiento hotelero y se prohíbe expresamente el acceso a:

a) Las personas que quieran acceder una vez superado el aforo máximo autorizado o cumplido el horario de apertura del establecimiento.

b) Las personas que manifiesten actitudes violentas o que inciten públicamente al odio, la violencia o la discriminación por motivos de nacimiento, raza, sexo, religión, opinión, discapacidad, orientación sexual, identidad de género o cualquier otra condición o circunstancia social o personal y, en especial, a las que se comporten de forma agresiva o provoquen altercados en el exterior o en la entrada y a las que lleven armas u objetos susceptibles de ser utilizados como tales.

c) Las personas que muestren síntomas de embriaguez o que estén consumiendo drogas o sustancias estupefacientes o muestren síntomas de haberlas consumido.

d) Las personas que no reúnan la edad mínima requerida, de acuerdo con la normativa vigente, a no ser que vayan acompañados por sus padres o tutor legal.

e) Las personas que para su estancia en el hotel requieran un servicio que el establecimiento no presta.

f) Las personas que no cumplen las normas de vestimenta que se exija en cada caso por el personal del hotel para cada acto o zona del hotel.

g) Las personas que usen las piscinas fuera del horario establecido.

h) Las personas que introduzcan animales en el hotel sin el permiso por escrito de la dirección del hotel, salvo personas usuarias de perros de asistencia. El derecho de acceso también se aplicará a las personas que adiestran o educan perros de asistencia, en las mismas condiciones que las personas usuarias, esto incluye las fases de adiestramiento, reeducación, traslado del perro y su adaptación al usuario. También se extiende a quienes educan cachorros si están acompañados del perro en formación que tengan acogido. ***

i)Las personas que causen altercados, ruidos, daños en las instalaciones del hotel, actitudes contrarias a la sanidad y limpieza del establecimiento y en general, las personas que no cumplan las indicaciones del personal del hotel en cuanto a decoro, buena vecindad y cualquier otra indicación.
El cliente que cause daños o perjuicios en las instalaciones del hotel, al resto de clientes o sus trabajadores, será responsable de abonar su coste de reparación o la indemnización por el daño y perjuicio causado.

j) Los usuarios deben abandonar la habitación cuando no pagan o cuando se acabe el tiempo de duración previsto en la reserva, salvo que se llegue a otro acuerdo con el hotel.

k) Los usuarios que practiquen ‘balconing’.
Si alguna persona que se encuentra en el establecimiento, en las condiciones antes descritas, podrá ser expulsada por el titular del establecimiento o su representante, en cualquier momento, pudiendo requerirse la asistencia de las Fuerzas y Cuerpos de Seguridad.

*** Esta prohibición no se aplicará para los clientes que hayan reservado estancia con mascota si la política del establecimiento lo permite.

The circulation and stay within the establishment will be in the areas reserved for clients, without them being able to access in any case the areas or spaces reserved or private. The clothing or attire will be the usual ones in each case.

The express indications of the hotel staff regarding behavior, clothing, decorum, and any other aimed at seeking a pleasant stay for all hotel clients must be followed. The following rules must be complied with:

a) Access to the bar/restaurant while wet is not allowed.

b) It is not allowed to take furniture from inside the hotel to areas such as pools or terraces, nor can such furniture be used for any other purpose different from that for which it was initially intended.

c) The consumption of drinks brought from outside in the public areas of the hotel is not allowed.

d) Smoking is prohibited throughout the establishment, except in outdoor terraces.

e) Sufficient caution must be taken when using the iron, appliances, or objects that cause heat, fire, or sparks, in each accommodation, under the client's responsibility.

f) Cooperation in the access of persons who are not staying in the hotel establishment is prohibited. Such access must be expressly authorized in writing by the hotel staff.

g) Clients on a "All Inclusive" basis are strictly restricted from accessing drinks to share with other clients.

h) Reserving sunbeds at the pool by leaving towels or personal items on them is not allowed. Hotel staff will remove both towels and belongings from them.

i) In this establishment, cash payments are not accepted in the bars and restaurants. Every staying client will have a credit system, charging all their consumptions directly to their room, which can be settled at Reception at any time they deem appropriate. They may also, if they wish, make their payments with a credit card at the time of making their purchase (Cash payments can only be made at the Hotel Reception).

j) In case of detecting fraudulent operations or habits in the use of the credit service offered by the establishment to all its clients, they will be informed, and the credit facilities may be modified or canceled at the hotel's discretion.

k) The rooms have a clothesline, so hanging clothes on the railings of the rooms is not allowed.

l) It is not allowed to take food out of the hotel restaurants.

m) It is not allowed to take towels outside the hotel establishment. All hotel services are for exclusive use within it.

n) Cooking in the rooms using portable kitchens is not allowed.

o) Pets or companion animals are not allowed, except for exceptions expressly accepted in advance by the hotel management for each user.

p) 'Balconing' is prohibited. The hotel establishment is not responsible for bodily harm caused to oneself by a client who engages in 'balconing'. The hotel establishment will claim from the client practicing 'balconing' the damages and losses caused to the establishment (material damage or other expenses) that are a direct consequence of 'balconing'. The act of 'balconing' by any hotel client may be sanctioned with expulsion from the hotel establishment, without generating any rights to refund or payment from the hotel to the client. If necessary, assistance from state security forces (police) will be requested. Any cost incurred by the hotel for assisting the client for engaging in 'balconing' will be borne by the client.

a) Watch and control your luggage; do not leave it unattended.

b) Close the door of your room when leaving and try to open it again to ensure it is closed.

c) When in the room, keep the door properly closed, even if only for a short period of time.

d) Close your luggage when not in use and place it in your wardrobe. If your luggage has a lock, always use it.

e) Protect the key to your room. Do not simply leave the key at the reception desk. Always return the key in person before leaving.

f) Do not keep the room access card with any document that indicates the establishment or the room number.

g) Immediately notify management of any abnormal occurrences you notice, such as: suspicious individuals in the hallways, repeated phone calls from unidentified persons, knocks on your room door from unknown individuals, or finding no one when you go to open the door.

h) Do not invite strangers to your room, nor tell them the room number.

i) Do not allow repair staff to enter your room without having requested or authorized it by management.

j) You have safety boxes available in your room. Consult with reception regarding the terms for their proper use. The establishment will not be responsible for any damage to items not placed in those safety boxes.

4.- ACCESS RULES FOR MINORS IN TOURIST ESTABLISHMENTS

a) Accommodation contracts can only be formalized by individuals over 18 years old, so minors need express or tacit consent from their legal representatives.

b) The hotel will document this consent in all cases (written authorization or reservation made by the adult).

c) In the case of accommodation requests by individuals under 18 staying with an adult, the establishment will comply with the requirements established in the mandatory registration for:

- Minors under 14 traveling with family: the adult will facilitate and sign the access, providing proof of relationship. The establishment will request the identification document of the minor, and if not available, will register the name, surname, and other details of the minor along with the identifying details of the adult. It is recommended that all minors traveling have their identification documents in order.

- Minors between 14 and 17 years old. In this case, all minors will sign their access registration, providing their identification document, and in all cases, the details of the adult they are traveling with (parent/guardian). The establishment will always request AUTHORIZATION FROM THE PARENT/GUARDIAN, accompanied by a copy of the ID of the authorizing person.

d) The accommodation of minors coming from organized trips (educational, sports, etc.) who are accompanied by tutors/responsible adults will be those listed at check-in, and in all cases, authorization from the parent/guardian must always be provided.

The management